Terms and Conditions

About Us


This website is owned and operated by Ingenious Products Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on our contact page or use the details below.

Our contact details:

Ingenious Products Ltd
Unit 2C, Williamsport Way
Lion Barn Industrial Est.
Needham Market
Suffolk. IP6 8RW
Phone: 0845 073 9430 (9.30am – 4.00pm, Monday to Friday)
Email: sales@medpac.co.uk

Vat Number : GB 120 9100 68

Company number: GB 07640723

Medpac is a trading name of Ingenious Products Ltd

Making A Purchase

Making a purchase could not be easier. Just browse our products and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept payment via PayPal as using a gateway is a safer, simpler way to send and receive money online.

By using Paypal you can pay for items you buy online safely using money held in your PayPal account if you have one, or use your credit card or debit card.

PayPal never shares your financial information with sellers or retailers. It’s free to sign up for a PayPal account if you wish to open one.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us on 0845 073 9430 or email sales@medpac.co.uk and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
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