Frequently Asked Questions

We're dedicated to producing the best quality products and delivering impeccable service, and understand that researching products for you and your family is important. 

We've answered some of the most common questions we receive below, but if you can't find what you're looking for please don't hesitate to get in touch.


How big is the large & large insulated Medpac?

The dimensions are 20cm x 12cm x 9cm deep, with a zip around three sides for easy access

How big is  the small and small insulated Medpac?

The dimensions are 17cm x 7cm x 5cm deep, with a zip around 3 sides for easy access

Does my medpac come with an ID card and treatment card, or do I have to buy them separately?

Your Medpac will come with an ID card and treatment card

What if I need to replace my ID card and treatment card at a later date?

Your Medpac will initially come with these items included, however they are also available to buy separately of you need to replace them in the future

I have my own treatment plan, will it fit in a Medpac?

Both size Medpacs have a pocket inside for the treatment card, however this could also be used to store your own treatment plan assuming it could be folded to the relevant sized pocket

Why is Medpac orange?

Orange was chosen because it is easy to spot in an emergency, and hard to leave behind!

How long will my order take to arrive?

We aim to dispatch all orders within 3 working days, they are dispatched Royal Mail second class, therefore please allow up to 7 working days for your order to arrive. Please let us know if you need it urgently and we will do our best to help.


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